Aetna is one of the U.S’s. most established and driving medical care protection suppliers. The
organization was established in 1853 and is settled in Hartford, Connecticut. Aetna sells protection
items including health care coverage, Medicaid protection, dental protection, drug store protection,
bunch extra security, and handicap protection in each of the 50 states.
More than 18 million medical coverage arrangements are given; this is notwithstanding around 13
million dental strategies and 8 million drug store approaches. These policyholders are overhauled
through an organization of more than 1 million medical care suppliers.
The CEO is Mark T. Bertolini. Aetna has more than 35,000 representatives cross country with income
in abundance of $35 billion.
Key Takeaways
Aetna is one of the U.S’s. most seasoned medical services safety net providers, offering protection in
each state.
Many believed rating associations rate Aetna in the “A” gathering of safety net providers for
monetary strength.
Aetna offers hearty client care assets, including a site and instructive assets.
Aetna offers numerous protection items and plans that incorporate family and individual inclusion,
reasonable choices, and safeguard care. Be that as it may, it doesn’t offer momentary plans.
Monetary Strength and Customer Satisfaction
Aetna has exceptionally solid monetary strength appraisals. This is significant for a health care
coverage organization; you can feel certain it will actually want to deal with client claims. Here are
the way the significant protection rating association rate Aetna:
AM Best: “A”
Fitch: “AA-”
Moody’s: “A1”
Standard and Poor’s: “A+”
As far as consumer loyalty, as per a client review directed by Insure.com, 88% of current strategy
holders intend to reestablish their health care coverage inclusion and clients give the fulfillment
rating as 4 out of 5. For four straight years, Aetna was perceived by J.D. Power and Associates as
having “An Outstanding Customer Service Experience” with its Aetna Premier One’s wellbeing
attendant client assistance call focus.
Aetna, Inc. doesn’t have a Better Business Bureau rating. Nonetheless, it has an “A+” rating and a
3.73 out of 5-star composite score dependent on 39 client surveys and 581 absolute client
objections. Of the 581 grievances, 337 were issues with item/administration, 213 were
charging/assortment issues, 16 were publicizing/deals issues, 13 were conveyance issues and 2
protests were issues with certifications or guarantees.
Client Resources
The site gives broad assets to clients including a government funded schooling program called “Plan
for Your Health,” which helps by giving data about medical advantages and individual budgets. The
point is to assist clients with making a more educated health care coverage buy. In 2012, the
Department of Health and Human Services and the White House Business Council perceived Aetna as
one of eight associations focused on further developing medical care uniformity.
From the site, medical coverage clients can look for an arrangement; track down a specialist, dental
specialist or vision supplier. You can deal with your arrangement and can:
View clinical, dental, and drug store plans
Think about costs for specialist visits, tests, and operations
Really take a look at your deductible
Store/share individual wellbeing history
Get your customized wellbeing data
Aetna additionally offers its policyholders a portable protection application where you approach your
record data, can see your own wellbeing record, oversee inability/nonappearance benefits, and then
some. Likewise, you can converse with an attendant every minute of every day for clinical counsel.
The Aetna portable application can be downloaded from Google Play or the App Store.
What Products Does Aetna Offer?
Aetna offers shoppers a wide scope of individual, family, Medicare, and boss health care coverage
items. Likewise, you might decide to take an interest in a HSA or wellbeing investment funds plan
where you can set aside cash, tax-exempt, to apply towards your protection deductible and other
wellbeing related costs. There are so many protection choices with Aetna that you should visit the
site to investigate them all top to bottom. Here are a portion of the advantages given by Aetna
health care coverage plans:
Reasonable Options: There are an enormous number of protection choices accessible to
accommodate your spending plan. You can pick an arrangement dependent on how much cash you
can spend month to month for office visits and different administrations. There are variable plans
that consolidate undeniable degrees of inclusion with moderateness.
Preventive Care: Aetna health care coverage plans pay for preventive consideration. This
incorporates yearly specialist’s visits, vaccinations, and other safeguard care administrations.
Cases: When you utilize an in-network medical services supplier, you don’t have to finish up claims
structures.
Family Plans: Family designs incorporate inclusion for yourself, your mate, and your kids for
specialist’s visits, professionally prescribed medications, hospitalization, and precaution care.
HSA (Health Savings Account): The capacity to take care of cash into a HSA to assist with meeting
your protection deductible or other medical services needs is an advantage presented by Aetna.
Huge Provider Network: Even on the off chance that you travel frequently, with Aetna’s huge
supplier network in the U.S., care is rarely far away.
What Are the Pros of Aetna?
There are a few benefits to utilizing Aetna as your health care coverage supplier. These include:
Astounding monetary strength and client assistance evaluations
There are numerous supplemental medical coverage items and plans accessible.
You might get a statement and purchase inclusion on the web.
Huge choice of medical services suppliers to browse
Minimal expense protection choices
What Are the Cons of Aetna?
There’s one fundamental disservice to utilizing Aetna. It doesn’t propose however many momentary
protection choices as some different transporters.
How Do You Contact Aetna?
To find out about Aetna protection items or to get a statement, you might visit the Aetna site or call
1-800-US-AETNA (1-800-872-3862) between the long periods of 7:00 a.m. furthermore, 7:00 p.m. ET.
In case you are an occupant of Connecticut, call 1-860-273-0123.
